FAQs

I used a voucher, but I want to return. Will I get the voucher back?

We’re sorry, the vouchers/coupons offered by World Art Center Shopping are single-use only and will not be issued again.

How to apply vouchers?

To apply a voucher/coupon, you can click on Cart > “Have a coupon” > Click here to enter your code.

Which currency can I pay in?

You can currently pay in American dollars, Ghana Cedis, and British Pounds only.

 How to pay?

To make a payment , Click on Cart > “Continue” > Select or input delivery address > Select Payment method (COD/Credit/ Debit Card/ Offline Epay, Internet banking) , and then click on “ Pay”

 Can I change my payment method after the order has been placed?

No. Unfortunately, once the order has been placed, you may not change your payment method.

 What are the available payment methods for World Art Center Shopping?

We offer the following payment methods:

• Mobile Money transfer
• Credit Card/ Debit Card
• VISA
• Master Card

 Which credit cards are accepted for payment?

World Art Center Shopping accepts all major credit cards supported by VISA and Master card.
Your card details will be protected using the PCI DSS Compliance (The Payment Card Industry Data Security Standard) used by our payment gateway partners.

Does World Art Center Shopping keep my credit card details once the transaction is completed?

We do not retain your credit card information after your order is completed; it is submitted directly to our payment gateway partners for payment processing.
Please be assured that every credit card transaction on World Art Center Shopping occurs within a secure environment.
Your card details will be protected using the PCI DSS Compliance (The Payment Card Industry Data Security Standard) used by our payment gateway partners.

I received an “Order Confirmation” email. When will I get my item?

You will receive your order in 2-5 working days after you have received the order confirmation email. This timeline might be longer we are shipping internationally.

Will I get a call before delivery?

Not necessarily. As we work with multiple delivery partners, they each have their own levels of communications, such as SMS’s, emails, or calls.
Typically, they do contact the customer, prior to their arrival, but we are not able to guarantee that. If you are not available at the time of your delivery attempt, the courier partner will surely try to re-deliver to you at another time.

How to track my order?

You can track the real-time status of your order by clicking on “Order Tracking” (Bottom middle corner).
Enter your Order ID and Billing Email to check your order status

What if I’m not at home during the delivery?

If you are not available at the time of your delivery attempt, our courier partner will surely try to re-deliver to you at another time.
In the event you wish to change your delivery address, please submit your request to our customer care team by sending a mail to info@worldartcenter.co

How can I change the delivery address/ phone number/ recipient for my existing order?

Please drop your request to our customer care team by emailing info@worldartcenter.co and we will make the changes for you.

Can I check the item before signing it during delivery?

No. The parcel can only be opened once you signed for the package. If you find an issue with the item, you can reach out to us by emailing info@worldartcenter.co and we will be more than happy to assist you with the returns process.

What are the operating hours of the delivery service?

We work with multiple delivery partners, and operating hours for each delivery partner may differ However, you can expect your item to be delivered from 8:30 am to 7:30 pm
Our delivery partners will contact you prior to the delivery attempt in order to communicate the exact time of delivery.

I received a delivery confirmation email, but I have still not received my item?

In such cases, we advise you to check with your friends or family members in case they have accepted the parcel on your behalf.
In case you still fail to locate your parcel, you can reach out to our customer care team by emailing info@worldartcenter.co and we will be happy to assist you.

I ordered 3 items but only received only 1. Why?

If you ordered from multiple sellers or storefronts in one order, then you would receive your order in separate parcels from each seller.
However, if you ordered all the items from the same seller and still find some items missing in your parcel, then please reach out to our customer care team by emailing info@worldartcenter.co and we will investigate the matter for you right away.

Can I pick my order from the World Art Center Shopping office?

Unfortunately, we do not offer such a service right now.

 Is it possible to get next day delivery?

World Art Center Shopping does not offer next day delivery services at the moment. However, please be rest assured that we will try our best to ensure your parcel is delivered within the promised delivery time.

What is the delivery fee charged by the World Art Center Shopping?

It depends on the weight of the products and the courier service been used.